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Our Policies

  • All visitors MUST sign our waiver before entering the play area. A parent or guardian is required to sign a waiver for each minor child prior to play.

  • Don’t forget your socks! We are a shoe-free facility. Grip socks are required for kids & adults. No bare feet. For your convenience, we have socks available for purchase.

  • Children must be supervised at all times & accompanied to the bathroom by a parent or guardian.

  • Play time slots are scheduled appointments. You MUST book a reservation to play.

  • Due to capacity regulations, Play time will not be prorated or overlap into the next play window if you arrive later into your reservation window. It is best to show up on time for the desired time slot.

  • No call no show policy on reservations- no refund.

  • If you call 24 hours ahead, you will receive a full refund or option to reschedule. Less than 24 hours you will be charged $5. 

  • Caregivers are expected to ensure their child(ren) are sharing the toys and not taking bulks of toys for themselves and returning toys back to their location so that all children can get the same play experience.

  • Toys that have been in the mouth, coughed or sneezed on should be placed in our “Yuck Buckets” or given to a staff member.

  • No running. No throwing or misusing toys.

  • No gum, confetti, or glitter allowed in the facility.

  • Sealed drinks and pre-packaged snacks for children and adults are permitted in the designated café seating area. No drinks or snacks are allowed in the play area.

  • We don’t allow outside food. Outside foods are only allowed with a reserved party reservation. ONLY prepackaged snacks and sealed drinks are permitted during Open Play & Private Play.

  • Breast-feeding, pre-prepared breastmilk and formula are all acceptable at any time.

  • Please remember party items such as birthday cakes, presents, food, decorations etc. are only permitted inside with a party reservation.

  • No pets allowed.

  • No smoking allowed.

  • Children that are being disruptive will be asked to leave, if they are interfering with the activities of others. We have a ZERO BULLYING policy!

  • If you or your child have a known illness or symptoms such as fever, cough, runny nose or rash, please stay home. If you or your child are visibly sick you will be asked to return another day per employee discretion.

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